Someone walks into your store...a new customer. They buy your product or experience your service, and then walk out. Maybe you have a fancy POS system that captured their credit card info and mailing address. Maybe you got their email address or phone number. Or maybe you didn't...and that anonymous customer goes back into the jungle from where they came.
Will they ever come again?
Did they have a good experience? What did they really want? Did your employee treat them right? Are they going to blast your business on Yelp? You just don't know. They remain anonymous and unreachable.
But I have Loyalty software
Perhaps you have "loyalty" software, and you can get some customers to come back more frequently. But it just ends up feeling like "bribery" software because your customers won't come back if you don't offer them a "reward".
We build an application to "manage" your customers by enabling a two-way interactions between you and them. You can engage them as you would a friend.
We empower you to motivate customers to "check in" to your business. In so doing, they either earn a reward, or start down the road towards earning a reward after repeated visits. In exchange, you gain the ability to communicate with them as well as see their history of interactions with your business, both visits to your business and a log of reward redemptions.
We have three simple values that guide our actions.